Tom Lawrence (Service Manager) gave an update:
-
Number of changes - 200 inspections every month - street cleanliness, bin emptying
-
Improvements to internal reporting of contractors
-
Fly tip waste clearance increased by 18%
-
Senior contracts monitor - focus on improving relationships between housing officers and those who manage contracts
-
Picking up orange bags 90% picked up on scheduled routes
-
Will keep focusing on improving systems and ensuring issues reported rectified in appropriate time
-
Standard of street cleansing improved
-
Robust monitoring in place
Barry Lambton (Contracts Manager) reported:
-
Quarterly contract
-
Monitoring - joint inspections and individual by council
-
Regular meetings - issues addressed
-
Grass caused problems between June and August but back on track
-
Contractor put in resources to get back on track
The following issues were raised:
-
Quadron staff cut grass but it is left on the path. Not cutting bushes.
Barry Lambton: Various jobs are scheduled at different times. Hedges have been cut and are due again. Cut twice a year. Shrubs the same. Quadron and Veolia are meeting to see if can be more scheduling co-ordination between them.
-
Non-collection of general rubbish raised in March - emails sent but little or no response. Problems from tenants parking over bays so lorries could not get through to bin sheds. Last 8 weeks, supervisor attended every bin collection and was successful. Small vehicles can be sent. Bigger vehicles cannot get through when cars parked over bays.
Tom Lawrence: Apologies for not responding. Working on remedies for resolving situations like this. Improving our monitoring systems and Veolia the same so can take action more quickly.
Mark Meehan: Regular meetings allow issues to be picked up more quickly.
-
When are the large waste bins supposed to be emptied - every week or two weeks? After 2 weeks they are too full and tenants force more in and damage them.
Barry Lambton: Should be collected every week. Will investigate.
-
Recycling bin was contaminated. Since 25 July 8 bags left in bin have not been collected. (14-24a Pedder Road)
Tom Lawrence: Let us know when this occurs and we will arrange inspection and monitoring.
-
Toller Estate not been done properly for 8 months. Grass cutting - next to Arena - only cut twice this year. The contractors promised not to kill grass with weedkiller but have done it again.
-
Quadron has never been up to date on Longheath Gardens Estate. We were assured 11 cuts a year but are not getting that.
-
Grass cutting - they do not pick up the residue.
Barry Lambton: Grass is allowed to grow and is then cropped. It depends on the type of grass. We will look into it. Spraying - all staff are trained but sometimes get drift, depending on the conditions. 7 weeks clearly not acceptable. Will look into all the areas to check all areas cut which should have been.
-
Food waste bins are not being emptied and washed - they stink.
-
Sunny Bank food bins not emptied for months - birds feeding off top of bins.
-
Food waste bins are not cleaned (Heathfield Gardens) - a number of tenants are claiming the same issue. Within 4 yards they are seriously smelly. Very unpleasant. Not cleaned all year - meant to be twice a year.
Barry Lambton: Currently there is a programme of washing. Should have been a month earlier but there were issues with getting the contractor to carry it out. When done, there should be a white sticker with a date indicating when it was cleaned. We will look into the non-emptying issue. We will check lists to see if they should have been cleaned. It may be that twice a year is not enough. They do not collect or compost the grass cuttings due to the cost. The grass is cut and left. It should be blown off the path onto the grass.
-
Recycling - St Mark's Road - 3 blocks but not aware of any recycling process only 3 black bins.
Tom Lawrence: Happy to look at any estate where this is not provided. There may have been reasons for not installing the bins. We will see if we can put some in. Street cleansing - arrange monitoring of frequency and standard of cleansing.
-
Veolia - what they drop when clearing the blue and green boxes they leave it, including broken glass. Yvonne Murray is aware as we went on a walkabout. On a large expanse of grass a large green bag of green waste had not been picked up. Eventually John Sampson took it away.
Barry Lambton: When emptying the boxes, they should clean up spillage. It needs to be reinforced.
Tom Lawrence: Spillages are part of monitoring - we are timing inspections to gauge the quality of sweep or collection. Where spillages are seen, they are flagged up to crews by managers. We will arrange more monitoring.
-
Longheath Gardens - Orange bags are picked up every day but minor tips are passed but not picked up. Why not, if they see them? It is mostly green waste.
Tom Lawrence: We are keen to improve mechanisms for proactivity to fly tipping to ensure clearance within 48 hrs without having to be reported. Street cleansers put a sticker on and report back for it to be collected.
-
A table and chair were put in the place where they are normally collected but they had been there a month. The table has now gone but the chair is still there.